🏨 General & Booking

1. What are the check-in and check-out times?
Check-in is after 14:00 (2 PM), and check-out is before 12:00 (noon). The front desk is open 24/7 for assistance.

2. Is there a deposit required?
Yes, a refundable deposit of VND 500,000 (approx. $19 USD) is collected in cash upon check-in and returned at check-out.

3. Can I book online?
Yes, you can book directly via the hotel’s website: https://silverlandminhotel.com or through major travel platforms like Trip.com.

4. Do you offer airport transfers?
Yes, airport pick-up and drop-off services are available for an additional fee. Pre-booking is recommended — call +84-28-38227888 to arrange.

5. Are pets allowed?
No, pets are not permitted at Silverland Min Hotel.

📍 Location & Transportation

6. Where exactly is the hotel located?
At 81 Hai Ba Trung Street, District 1, Ho Chi Minh City, Vietnam — right in the heart of Saigon’s most vibrant neighborhood.

7. How far is it from Tan Son Nhat Airport?
Approximately 7.2 km (about 25–30 minutes by car).

8. Is there a metro station nearby?
Yes! The Opera House Metro Station is just 270 meters away — perfect for exploring the city without traffic.

9. How close is Ben Thanh Market?
About 1 km (a 10–15 minute walk) — ideal for street food, souvenirs, and local experiences.

10. What attractions are within walking distance?
Within 5–10 minutes:
✔️ Ho Chi Minh City Opera House
✔️ Dong Khoi Street (boutiques & cafes)
✔️ Vincom Center Shopping Mall (0.3 km)

🛏️ Rooms & Amenities

11. How many rooms does the hotel have?
The hotel features 37 modern, thoughtfully designed guestrooms.

12. Do all rooms have windows?
Most do — including Deluxe, Premium Deluxe, and Family Suites. The Superior Room (No Window) is also available for budget-conscious travelers.

13. What amenities are included in the rooms?
All rooms include: air conditioning, private bathroom with bathtub, minibar, refrigerator (in Premium/Deluxe), Wi-Fi, and city views (where applicable).

14. Can I add an extra bed or crib?
Extra beds vary by room type — please contact the hotel directly. Cribs cannot be added to any room.

15. Is there a gym or fitness center?
Yes! Guests have access to a well-equipped gym and sauna for relaxation and exercise.

🍽️ Food & Dining

16. Is breakfast included?
Breakfast is optional and available for VND 150,000 per adult (children under 17 eat free). It’s an Asian buffet served daily.

17. Is there an on-site restaurant?
Yes! Enjoy Vietnamese and continental dishes at the hotel’s on-site restaurant and unwind with cocktails at the lobby bar.

18. Do you offer evening receptions?
Yes — guests can enjoy complimentary evening receptions to mingle and relax after a day of exploring.

💼 Services & Policies

19. What languages do staff speak?
Staff are fluent in English and Vietnamese — making communication easy for international travelers.

20. What is your cancellation policy?
Cancellation policies vary by room type and booking source. Please review your reservation terms or contact the hotel directly for details.